EXPLORA (hereinafter referred to as "Explora.ph", "we", "us" or "our") operates a Website that connects you to vacation rentals, accommodations, food and drink spots like restaurants and bars, local events and activities, as well as experiences and tourist attractions so that you could easily plan and book your trip around the Philippines.
When you share information with us, for example by creating a Explora.ph Account, we can make those services even better—to show you more relevant search results and ads, to help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
INFORMATION THAT Explora.ph COLLECTS
We collect information to provide better services to all of our users, regardless of whether they are a website visitor, a traveler, or a host. We collect information in the following ways:
Information given by you
We receive, store and process information that you make available to us when accessing or using our Website and Services. These include when you:
Fill in any form on the Website, such as when you register or update the details of your user account, or when you supply ID verification information;
Access or use the Website, such as to search for or post Accommodations, make or accept bookings, pay for Accommodations, book or pay for any associated services that may be available, post comments or reviews, or communicate with other users;
Link your account on a third party site (such as Facebook, Instagram, etc.) to your Explora.ph account, in which case we will obtain the Personal Information that you have provided to the third party site, to the extent allowed by your settings with the third party site and authorized by you; and
Communicate with Explora.ph.
2. Log Data
We may also receive, store and process Log Data, which is information that is automatically recorded by our servers whenever you access or use the Website, regardless of whether you are registered with Explora.ph or logged in to your Explora.ph account, such as your IP Address, details of how you used our service, such as your search queries, the date and time you access or use the Website, the hardware and software you are using, referring and exit pages and URLs, the device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL, the number of clicks, pages viewed and the order of those pages, and the amount of time spent on particular pages.
Cookies and other Similar Technologies
While you have the option to disable the usage of cookies through your browser settings, we do not change our practices in response to a "Do Not Track" signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for Explora.ph services on third party Websites such as search engines and social networks, and may use analytics to track what you do in response to those advertisements.
We may also continue to track your behavior on our own Website for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the Website and pay for your activities on the Website. We may also track your behavior on our own Website to market and advertise our services to you on the Website and third party websites.
Third parties may not collect information about users' online activities on the Website except as described in this policy.
Third-party social plugins
The Website uses social plugins which are provided and operated by third-party companies.
Consequently, you may send to the third-party company the information that you are viewing on a certain part of our Website. If you are not logged into your account with the third-party company, then the third party may not know your identity. If you are logged into your account with the third-party company, then the third party may be able to link information about your visit to our Website to your account with them. Similarly, your interactions with the social plugin may be recorded by the third party.
HOW Explora.ph USES THE INFORMATION COLLECTED
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect Explora.ph and our users. We also use this information to offer you personalized content by giving you more relevant search results and ads.
We use, store and process Information about you for the following general purposes:
To enable you to access and use the Website;
To operate, protect, improve and optimize the Website, Explora.ph's business, and our users' experience, such as to perform analytics, conduct research, personalize or otherwise customize your experience, and for advertising and marketing;
To help create and maintain a trusted and safer environment on the Website, such as fraud detection and prevention, conducting investigations and risk assessments, verifying the address of your listings, verifying any identifications provided by you, and conducting checks against databases such as public government databases;
To send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
Where we have your consent, to send you marketing and promotional messages and other information that may be of interest to you, including information about Explora.ph or general promotions for partner campaigns and services. You can unsubscribe or opt-out from receiving these communications in the settings when you login to your Explora.ph account;
To administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Explora.ph or our business partners; and
To comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.
HOW Explora.ph USES AND PROCESSES USER COMMUNICATIONS
Explora.ph may review, scan, or analyze your communications with other users exchanged via the Website for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes.
We may also scan, review or analyze messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to debug, improve and expand product offerings. We will not review, scan, or analyze your communications for sending third party marketing messages to you. We will also not sell these reviews or analyses of communications to third parties. We will also use automated and, in some occasions, manual methods to carry out these reviews or analyses where reasonably possible. By using the Website, you consent that Explora.ph, in its sole discretion, may, review, scan, analyze, and store your communications, whether done manually or through automated means.
WHEN Explora.ph DISCLOSES OR SHARES PERSONAL INFORMATION, AND TO WHOM
We may transfer, store, use and process your information, including any Personal Information, to countries outside of the Philippines. Please note that laws vary from jurisdiction to jurisdiction, and so the privacy laws applicable to the places where your information is transferred to or stored, used or processed in, may be different from the privacy laws applicable to the place where you are resident.
Your Personal Information may be disclosed as follows:
Parts of your public profile page that contain some Personal Information may be displayed in other parts of the Website to other users for marketing purposes or to the extent necessary to operate and manage referral and rewards programs.
Your public Listing page will always include some minimum information such as the city and neighborhood where the Accommodation is located, your listing description, your calendar availability, your public profile photo and your responsiveness in replying to Guests' queries. Your public Listing page may also include aggregated demand information (such as number of page views over a period of time). Parts of your public Listing page may be displayed in other parts of the Website to other users for marketing purposes. The Website may also display the Accommodation's approximate geographic location on a map, such that a user can see the general area of the Accommodation.
The Website allows your public profile and public Listing pages to be included in search engines, in which case your public profile and public Listing pages will be indexed by search engines and may be published as search results. This option is enabled by default, and you may opt out of this feature by changing your settings on the Website. If you change your settings or the information on your public profile or public Listing pages, third-party search engines may not update their databases quickly or at all. We do not control the practices of third-party search engines, and they may use caches containing outdated information, including any information indexed by the search engine before you change your settings or the information on your public profile or public Listing pages.
When you submit a request to book an Accommodation, your full name will become visible to the Host. In addition, if you agree to be contacted by the Host by phone when submitting your request and the Host decides to do so, Explora.ph will call your phone number first, before connecting you with the Host. We will not share your phone number unless there is a confirmed booking; if there is a confirmed booking, your phone number will become visible to the Host/Guest, who may call you directly.
When your request to book an Accommodation is accepted by the Host or when you accept a Guest's request to book your Accommodation, we will disclose some of your Personal Information to the Host or Guest. However, your billing and payout information will never be shared with another user.
When a Guest stays at your Accommodation or when you stay at a Host's Accommodation, we will ask you to review the Guest or the Accommodation. If you choose to provide a review, your review may be public on the Website.
You may link your account on a third party social networking site to your Explora.ph account. We refer to a person's contacts on these third party sites as "Friends". When you create this linkage:
Some of the information you provide to us from the linking of your accounts may be published on your Explora.ph account profile;
Your activities on the Website may be displayed to your Friends on the Website and/or that third party site;
Other Explora.ph users may be able to see any common Friends that you may have with them, or that you are a Friend of their Friend if applicable;
Other Explora.ph users may be able to see any schools, hometowns or other groups you have in common with them as listed on your linked social networking site(s); and
the information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes.
The publication and display of information that you provide to Explora.ph through this linkage is subject to your settings and authorizations on the Website and the third party site.
We may distribute parts of the Website (including your Listing) for display on sites operated by Explora.ph's business partners and affiliates, using technologies such as HTML widgets. If and when your Listings are displayed on a partner's site, information from your public profile page may also be displayed.
PROVIDING NOTICE IS PROHIBITED BY THE LEGAL PROCESS ITSELF, BY COURT ORDER WE RECEIVE, OR BY APPLICABLE LAW; OR
BASED ON INFORMATION SUPPLIED BY LAW ENFORCEMENT, WE, IN OUR SOLE DISCRETION, BELIEVE: (A) THAT PROVIDING NOTICE COULD CREATE A RISK OF INJURY OR DEATH TO AN INDIVIDUAL OR GROUP OF INDIVIDUALS, (B) THAT THE CASE INVOLVES POTENTIAL HARM TO MINORS, OR (C) THAT HARM OR FRAUD COULD BE DIRECTED TO Explora.ph, ITS MEMBERS, THE WEBSITE, OR SERVICES.
We may also publish, disclose and use Aggregated Information and non-personal information for industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
THIRD PARTY SERVICE PROVIDERS
We may engage third party companies and individuals to provide services to us, including but not limited to technology services and services to help verify your identification, to conduct checks against databases such as public government databases in accordance with the law, to otherwise assist us with fraud prevention and risk assessment, to assist us with customer service, and to facilitate the payments or reimbursements you request. We may provide Personal Information about you to these third parties, or give them access to this Personal Information, for the limited purpose of allowing them to provide these services. We will ensure that such third parties have contractual obligations to protect this Personal Information and to not use it for unrelated purposes.
BUSINESS TRANSFERS BY Explora.ph
HOW TO CHANGE OR DELETE YOUR INFORMATION, OR CANCEL YOUR Explora.ph ACCOUNT
You may review, update, correct or delete the Personal Information in your Explora.ph account. If you would like to correct your information or cancel your Explora.ph account entirely, you can do so by logging in to your account. Please also note that any reviews, forum postings and similar materials posted by you may continue to be publicly available on the Website in association with your first name, even after your Explora.ph account is cancelled.
SECURING YOUR PERSONAL INFORMATION
Explora.ph is committed in implementing and updating administrative, technical, and physical security measures to help protect your Personal Information against unauthorized access, destruction or alteration. But, we cannot guarantee the absolute security of your transmissions to us and of your Personal Information that we store in the internet because no method of transmission over the Internet, and no method of storing electronic information, can be totally protected.
YOUR PRIVACY WHEN YOU ACCESS THIRD-PARTY WEBSITES AND RESOURCES
SPECIAL FEATURES AND PROGRAMS
Referral service and requesting references
The Website provides a referral service that allows you to invite your friends and contacts to use the Website. The Website also allows you to ask your friends and contacts to write a reference for you, to be published on your Explora.ph profile.
We may integrate the Website with third party sites such as Facebook, so that you can send invitation messages or requests for references via the third party site itself. These messages will be sent by the third party site, and Explora.ph does not collect or retain the contact information that is used to send them.
You may also send invitation/request emails via the Website itself, in which case we will ask you for the contact information to which to send your invitation/request. You can type in the email addresses or other contact information manually, or you can choose to import the contacts in your address book(s). In both cases, we may use and store this information for the sole purposes of allowing you to send your friends and contacts an invitation or request for a reference, and for fraud detection and prevention. With respect to referrals, we will also store the email addresses of your invitees to track if your friend joins Explora.ph in response to your referral.
If you request us to import your contacts, we will collect, but not store, the username and password for the email account you wish to import your contacts from. We will use this information only for the purpose of importing your contacts.
The Website may allow registered account holders to participate in online discussion forums ("Group(s)") in selected cities.
If you join a Group, then your membership in the Group as well as some of your public information (such as your profile picture and public profile page) will be visible to users who browse the Group. If you publish postings in a Group, then your postings will be visible to such users as well. The ability to browse the Group will depend on the Group settings, and it may or may not be limited to members of that Group.
Explora.ph uses "cookies" in conjunction with the Website to obtain information. A cookie is a small data file that is transferred to your device (e.g., your phone or your computer) for record-keeping purposes.
Your browser may allow you to set how it handles cookies, such as declining all cookies or prompting you to decide whether to accept each cookie. But please note that some parts of the Website may not work as intended or may not work at all without cookies.
The Website may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.
To enable, facilitate and streamline the functioning of the Website across different webpages and browser sessions;
To simplify your access to and use of the Website and make it more seamless;
To monitor and analyze the performance, operation and effectiveness of the Website, so that we can improve and optimize it; and
To show you content (which may include advertisements) that is more relevant to you.
Uses for third party cookies
In addition, Facebook places a cookie via the Website that allows Facebook to obtain aggregated, non-Personal Information to optimize their services. For example, if a user clicks on an advertisement for the Explora.ph mobile app on Facebook and subsequently installs the app, this cookie will inform Facebook that a user (who is not personally identified) has installed the app after clicking on the advertisement. This cookie may also inform Facebook that a user is using the app, without identifying the specific actions taken by the user in the app.
Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser's toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customize, or use some of the interactive features of the Website. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies.